Hotel General Manager

General Manager

Northern Sands Hotel, Dunnet, Caithness

Listed on as one of the best hotels on the NC500, Tripadvisor’s travellers’ choice and best of the best winner.

Beautifully refurbished 12 bedroom hotel in the idyllic village of Dunnet, Scotland, situated 4 miles from the mainland’s most northerly point Dunnet Head.

Job Description

  • Exciting opportunity for a hospitality professional to use their passion and enthusiasm to lead a team dedicated to providing a truly warm “Highland” welcome, ensuring guests are treated to the upmost hospitality and care during their visit.
  • As the General Manager you will be the ‘face’ of Northern Sands Hotel. You will set the standard – smart and well presented, encouraging your team to follow your example and lead them to success.
  • The right candidate will have a natural gift for hospitality who can deliver great bar service, operate a fast pace restaurant with confidence and a smile, while assured in the knowledge that the rooms are of the highest standard.
  • Energetic and lively individual who remains calm and organised, with a planned and logical approach to shift management.


Main Responsibilities

Daily/General Duties

Key Attributes required

·       Ensure the smooth operation of all departments throughout the day. ·       Reception and Front of House ·       Immaculate personal presentation
·       Supervise, motivate and assist in training of the team. ·       End of day reports and cashing up ·       Decision making capability
·       To ensure that any complaints are minimised and are dealt with professionally. ·       Staff management including rota creation ·       Strong attention to detail
·       Social Media & Promotion Management ·       Stock management ·       Calm & flexible attitude
·       Cellar management ·       Problem solving mind

Desirable Qualifications & Experience

Competent IT skills (Previous experience in managing an online booking system and EPOS desirable

5 years experience in a similar role.

HNC/HND in Tourism or equivalent.

Driving Licence

Knowledge of licensing laws (preferable personal licence holder)

Terms and Conditions

Salary – £25,000 to £37,000 per annum experience dependant

45 hours per week including weekends & evenings (Longer Hours in summer/shorter in winter)

Permanent Position


To apply email CV and covering letter to

For further information please contact: Caroline Hay – 01847 851200 with reference NS15000